INTRODUCTION

This document establishes the conditions by which the use of this web page is governed (https://papayan.es/en/) and the purchase of products therein (hereinafter, the "Conditions").

We ask you to carefully read these Conditions and our Privacy Policy, so if you do not agree, you should not use this website.

If you have any questions related to them you can contact us through our email hola@papayan.esThe contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

 

OUR DATA

The sale of articles through this web page is carried out under the name PAPAYAN by with NIF 53973516Z with email hola@papayan.es.

 

YOUR DATA AND YOUR VISITS TO THIS WEB

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data declare that you provide us is true and responds to reality.

 

USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

i. Make use of this website only to make legally valid inquiries or orders. ii. Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities. iii. Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

 

HOW TO ORDER 

To place an order, you must follow the online purchase procedure, add the products to the cart and click on "Process order", then you will have to fill in the requested information, select the shipping method and finally the payment method and you will have to click on 'Confirm order'. Following this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). In addition, we will inform you by email that the product is being shipped (the "Shipping Confirmation").

 

TECHNICAL MEANS TO CORRECT ERRORS 

In case that you detect that an error has occurred when entering your personal data during your registration as a user of this web page, you can modify them in the "My Account" section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service by mail, or by email hola@papayan.es. This web page shows confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service at the aforementioned email address, to correct the error.

 

PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid. 

 

RESERVES OF PRODUCTS

You can always reserve your products with a previous payment and subject to the conditions detailed below:

  • Only merchandise with reservation indications will be reserved
  • Merchandise that will no longer be available will not be reserved.
  • If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

 

HOME DELIVERY

Orders have a delivery time of between 24 and 48 hours (express delivery) or between 48 and 72 hours (standard delivery) on business days once delivered to the parcel company. This period may vary on holidays, launch periods and electoral votes. (within a maximum period of 30 days from the date of the Order Confirmation.)

Orders placed before 2:00 p.m. (CET) are deposited at the parcel company on the same day, after 2:00 p.m. (CET) they will be delivered the next business day.

All orders have a tracking number where you can follow each step of your order. The link will be sent to the email that you have provided in your account once it is sent.

Note that:

  • If no one is home when the courier goes to deliver, they will try to deliver once more on the next business day. In the case of absence at the delivery address, a notification will be left in the mailbox that the package will be at your disposal at the notified post office for a period of 15 days. In the case of not picking up the package, it will be forwarded to the sender whose cost will be borne by the recipient.
  • It is very important to leave a contact telephone number, to be able to contact you in case it is necessary to guarantee delivery.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is accredited by signing the receipt of the order at the delivery address provided.

 

DELIVERY AT COLLECTION POINT

Orders to the collection point have a delivery time of between 24 and 48 hours. The holder of the order has a period of 7 calendar days to collect it, otherwise it will be returned to our warehouses. The recipient must identify themselves with their ID at the time of collection. If the owner cannot come in person, the person who picks it up must be authorized with the owner's ID and yours.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquire material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

 

NON-DELIVERY

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, excluding delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

 

TRANSMISSION OF RISK AND PROPERTY

The risks of the products will be borne by you from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this took place at a later time. 

 

PRICE AND PAYMENT

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders placed in the My Account section. You can use Visa, Mastercard, Affinity Card and PayPal as a means of payment.

 

ASSIGNMENT OF RIGHTS AND OBLIGATIONS 

The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law, nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , that we could have given him. 

 

LIABILITY AND RELEASE OF LIABILITY 

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

  • Loss of income or sales:
  • business loss; loss of profit or loss of contracts; 
  • Loss of anticipated savings;
  • Data loss.
  • Loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it.

 

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure"). Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following: a. Strikes, lockouts or other industrial action. b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. d. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private. and. Inability to use public or private telecommunication systems. F. Acts, decrees, legislation, regulations or restrictions of any government or public authority. It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

 

LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and materials from third parties, such links are provided for informational purposes only, and we do not have any control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

 

RESIGNATION

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply a waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.

 

ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire existing agreement between you and us in relation to the purpose of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge having consented to the execution of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in these Conditions. Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of a contract (unless such untrue statement was fraudulently made) and the only recourse available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

 

OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.

 

APPLICABLE LAW AND JURISDICTION 

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish law.

 

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our email hola@papayan.es. In addition, we have official claim forms available to consumers and users. You can request them through our contact channel. Your complaints and claims before our customer service will be dealt with as soon as possible and, in any case, within the legally established period.

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WE CARE ABOUT YOUR PRIVACY

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